Industry: Admin and Secretarial
Job Ref: Gn63
An exciting hospitality techy start-up require an aspiring and poised Hotel Client Executive to join their West-End offices. This role offers incredible career progression and the next step would be an Account Manager role. The salary is up to £23k depending on experience. This company is global and rapidly growing so we are looking for bright candidates would embrace change.
The Hotel Client Executive will support the Account Manager and liaise with hotel partners, build relationships to ensure a deep understanding of their needs and deliver the best service.
Hotel Client Executive responsibilities
Regularly track and analyse hotel's engagement level to boost revenues and guest satisfaction, and identify key areas for improvementRegularly coordinate with partner hotels to drive the implementation of the product features suite, constantly applying, refining, and innovating best practice approachesRegularly input data into Salesforce and prepare weekly and monthly data reports for review with Account ManagersManage hotel inquiries by phone, e-mail and/or face-to-face meetingsPerform other pressing duties as required by Account Manager
Hotel Client Executive requirements
BA/BSc degree or equivalent practical experienceAbility to speak and write English fluentlyPrior experience in either hospitality, account management or any client / customer experience rolesDemonstrate good analytical, data-driven problem solving skillsExcellent written and verbal communication skills in English and fluency in other language as needed by specific regionSelf motivated and demonstrated capability to proactively maintain client relationships
Contact: Wild Berry Associates 1